ProtectionJan 23 2025

Client reaches mediation stage after accusing insurer of sludge tactics

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Client reaches mediation stage after accusing insurer of sludge tactics — © Kindel Media/PexelsBell and the complaint’s family have alleged that Ageas has been engaging in “sludge tactics” to slow down the payment process.

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A complainant has entered into formal mediation after claiming an insurer was displaying ‘sludge tactics’ on a payout of a flooded home.

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