Consumer dutyFeb 29 2024

Having a consumer-centric culture extends beyond regulatory requirements

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Having a consumer-centric culture extends beyond regulatory requirements
Organisations should think about developing a consumer centric culture, not just as a compliance exercise, but as a change of culture, behaviour, and mindset (SHVETS production/Pexels)
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The importance of developing a consumer centric culture is not just limited to being a regulatory requirement, according to Kate Paton, director of financial services people consulting at KPMG.

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